FAQ: Please reach us via our admin email address if you cannot find an answer to your question.

All bookings should be made online through the 10is Academy website 10is.co.uk

All sessions need to be pre-booked and paid for before you attend a session. 

Yes, please email our admin team to book a free taster session, subject to availability.

Blue Stage (Age 3-5) – 30 minutes

Other junior classes – 60 minutes

Adult sessions are 60 minutes long unless stated otherwise.

Our lessons are taking place at King's School Ely. 

King's Ely is off of Barton Square and you can  park for free at the Barton Rd car park

Children should come dressed in comfortable clothing which they can easily move in and trainers. Please ensure trainers don’t have black soles as they can mark. Please bring waterproof clothes and suncream when appropriate and some water to drink. 

All of our sessions are specially designed for you. 

Having FUN is the main objective to each junior session, while the Development sessions are focused on technical improvement. Team sessions are all about competing.

Yes at Blue and Red stages. Adults play a key role in the early stages , we ask Adults to stay and participate in each session, which ensures the sessions are interactive and your child is fully involved throughout, meaning sessions can be progressed at a faster pace. 

We understand you may need to attend to siblings during the session, your coach will be on hand to assist your child if needed. 

We do recommend you to have your own equipemnt if you are planning to play long term but we can provide some equipment if needed. 

Please remember to bring a drink.

Foundation courses can have up to 6 players per court but  we believe in quality, this is why most courses only have 4 players per court (8 players over 2 courts). 

Age is the key to changing group bu termly our players are being assessed. Assessment allow us to see how we can help our players develop faster and promote them into a group that will be both challenging and not intimidating.

Photographs or videos cannot be taken at any  lessons.

Cancellation Policy, Group Coaching:

VERY IMPORTANT. If coaching is cancelled due to bad weather we do not offer any refunds. We do however offer an alternative that sets our business apart. You are able to attend an equivalent class one another day at your club or at any other venue we deliver coaching at. Speak to your coach about other classes that would be right for you/your child. To maintain the high level coaches we have it is vital that a percentage of the earnings is guaranteed. Group coaching allows this to happen. At the same time we want to give value for money and create a fair system to you the customer with our main objective remaining which is to see as many people as possible playing tennis as regularly as they can

• ‘10is Academy’ reserves the right to cancel any session that is under subscribed. If this occurs You will receive a full refund.
• Any session cancelled due to coach unavailability will be made up in the week following the end of the coaching course.
• Refunds are not permitted if any coaching does not occur due to bad weather. Any cancelled sessions will be announced at least 30 minutes before the start of the lesson. Coaching will only be cancelled if the weather is deemed to be unsafe
• ‘10is Academy’ will notify you as soon as possible if a coach is unable to attend a session, and no cover can be sorted.
• If you are unable to attend a coaching session you will not be entitled to a refund.
• Bookings are non-refundable after purchase from ‘10is Academy’. If We are presented with a valid medical certificate declaring the participant unfit to attend We will provide a credit note.

We will send you a text when we need to contact you urgently, in most circumstances this will be to advise of a session cancellation that day. We are an outdoor club and we do train in the rain, but in cases of bad weather where we feel it is unsafe to play we will text you before your session to advise of the cancellation, we aim to provide a minimum of 30 minutes notice.

We use several different ways to communicate with you, your current relationship with us (e.g. player, parent, course waiting list member, newsletter subscriber) will lead these communication routes. We endeavour to send only relevant and important information specific to you. It is therefore essential that we always have your current full contact details.

WEBSITE: Our website should be your first point of reference for all general information, for example you can find details of our courses including price, session dates, times and the locations. If your chosen course is showing as full you can also join the waiting list online.

NEWSLETTER: If you are currently booked on a coaching course with us, or if you have been in the past, or if you have subscribed, then once a month you will receive our monthly newsletter (like you are doing now). This is a great way to keep up to date with what has been happening at 10is Academy, gain some helpful tennis tips, watch our video of the month.

ADHOC NEWS: Occasionally we have some news that we just can not wait until the next monthly newsletter to share with you. On these occasions we will send out an ‘exceptional newsletter’ to bring you up to date with the special important information which may include upcoming competition details and events.

EMAILS: We will send you an email when we need to contact you personally, please be sure to read these fully as they will contain important relevant information for you. Some examples being your priority booking window for the next course, an invitation to join a course from the waiting list, an invitation to join a 10is team or participate in a competition and very occasionally to advise of a change in venue or time.

TEXT: We will send you a text when we need to contact you urgently, in most circumstances this will be to advise of a session cancellation that day. We are an outdoor club and we do train in the rain, but in cases of bad weather where we feel it is unsafe to play we will text you before your session to advise of the cancellation, we aim to provide a minimum of 30 minutes notice.